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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Repeated heatwaves, driven by climate crisis, have raised need for guidance as workers struggle to cope Mayor of London Sadiq Khan is backing calls for a maximum workplace temperature as pressure grows on the government to protect workers from the impact of repeated heatwaves across the UK.The extreme heat, driven by the climate crisis, has left people struggling to cope as temperatures in some workplaces climb above 40C, causing thousands of schools to close, and hospital and transpor

Guardian analysis found the removals coincided with the Trump administration’s push to weaken efficiency rulesAs millions of Americans prepare for another brutal heatwave, it’s now harder to find information about ways to stay cool while saving energy and keeping utility costs down.At least 1,662 department of energy webpages offering guidance on protecting the electrical grid during heatwaves have gone dark as of 3 July, according to a Guardian analysis of a list of deleted URLs provi

Commons health committee also recommends end to junk food advertising on billboards and public transportFast food chains such as KFC should be stopped from opening near schools, and advertising for junk food on billboards and public transport should be banned to help curb obesity, MPs will say today.The Commons health committee will also urge ministers to stop giving in to food industry lobbying and get tough to tackle a problem that costs the UK £74bn a year and causes huge illness.Su

Robust action is needed to protect European industries from unfair competition. The alternative is social strife amid growing insecurityAccording to a recent analysis, China enjoys a surplus in its manufactured goods trade with the European Union that is roughly equivalent to Italy’s national income. That trade disparity, it is estimated, continues to grow by about 30% each year. The stark implication, according to a paper from Centre for European Reform, is that Europe, with Germany i

From harvests dampened by El Niño to wage and tax rises, getting coffee beans from crop to cup costs more than everDrinkers across the UK were shocked when a pint in some London bars hit £10, and now a cup of coffee is facing a similar inflationary rate. Some baristas are now charging £6.50 for a flat white.Higher energy bills, inflated by the war in the Middle East, as well as government policies which have increased tax and wages, are filtering through into coffee prices, experts sai

Former owner and chairman of Chelsea FC who bought the club for a pound and helped restore it to the top rank of English footballFor more than 20 years, Ken Bates, who has died aged 94, was synonymous with Chelsea Football Club, which he bought in 1982 from the Mears family, who had lost control after rebuilding the west stand.Haemorrhaging money, hugely in debt and about to sink into what was then Division Three, the London club cost him £1. Two feuding, financially hectic decades lat

Exclusive: Campaigners voice concerns over rising costs of £11bn Essex to Kent road tunnelThe UK’s public spending watchdog has said it plans to investigate the Lower Thames Crossing, as campaigners voice concerns over the rising costs of one of the UK’s largest infrastructure projects.The head of the National Audit Office (NAO) said he anticipated the agency would “examine and report” on the planned £11bn road tunnel between Kent and Essex, and that work to monitor the project had alr

From welfare and defence spending to cost of living and geopolitics, we the look at issues leftover from Keir StarmerUK politics live – latest updatesAndy Burnham is expected to become prime minister in less than two weeks and has promised to significantly change Labour’s agenda and deliver improvements for all parts of the UK.But he will arrive with a bulging in-tray of challenges and issues leftover from Keir Starmer – from geopolitics to the cost of living. Here is what Burnham can

Airline’s board minded to recommend deal – after accepting rival one from Castlelake earlier this weekBusiness live – latest updatesThe board of easyJet has given the green light to a possible £5.7bn offer from the US private equity firm Apollo, as the low-cost airline becomes the subject of a surprise bidding war.The company’s board said on Friday that it was “minded to recommend” the potential all-cash offer, which values the business at £7.15 a share, to shareholders. Continue readi

Outsourcing firm counts cost of failures that left retired UK civil servants without an income for monthsCapita has revealed that the bill for cleaning up its mess at the crisis-hit Civil Service Pension Scheme could wipe up to £40m off annual profits – a day after its chief executive apologised to MPs for a “very poor service”.The company had faced a grilling at a Commons committee hearing on Wednesday, with its chief executive Adolfo Hernandez repeatedly apologising for failures that

AI companies want to capture the value created by entire industries. That concentration of wealth and power is society’s greatest riskOpposition to AI datacenters has emerged as a primary theme in US politics, one that – surprisingly – doesn’t fall along party lines. We applaud people coming together for constructive debate on any issue, and agree that communities need to evaluate whether any economic benefits these datacenters bring is worth their costs. Still, we worry that a focus o