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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

EV owners were sent hefty PCNs but say some signs in private car parks fail to warn of fees to park and recharge carDoes refuelling your car class as parking? The answer appears to be yes if it’s an electric vehicle. Guardian Money has been contacted by several readers who were fined after charging their cars away from home.The motorists report being caught out by signs that fail to make clear that charging points are subject to parking tariffs or to store opening times. Also, the

Watchdog says about 1,700 people were affected during a price surge triggered by the Middle East crisisHeating oil customers whose deliveries were cancelled when the war in the Middle East caused a price surge are to receive compensation of up to £350 each following an investigation by the UK competition watchdog.As the crisis unfolded, the Competition and Markets Authority (CMA) said it was investigating heating oil suppliers after complaints that existing orders were being scrapped,

Lawsuit filed by dozens of employees says people who took maternity or disability leave were disproportionately selected for layoffsDozens of Meta employees have sued the social media company over claims that it used artificial intelligence tools to tag workers for mass layoffs. The workers allege that those AI tools targeted them after they asked for protected or maternity leave or disability accommodation.The lawsuit, filed Monday in federal court in the northern district of Californ

Government had been forced to pay back duties to companies that imported goods into the US that were hit by Trump’s tariffsThe US government has already paid back tens of billions of dollars in tariffs it collected before the supreme court ruled them illegal, according to budget figures released on Monday.Tariffs – taxes on imported goods – have been a key part of president Donald Trump’s game economic plan since he took office again last year. Continue reading...

Operator brings in independent legal firm to look into whistleblower allegations relating to June heatwaveGreat Britain’s grid operator has brought in independent investigators to look into accusations that its staff were involved in a cover-up over the power system being at a greater risk of blackouts during the heatwave.The government-owned energy system operator will face the scrutiny of an external legal firm after a whistleblower claimed that control room staff were warned against

Culture, media and sport committee questions bear a striking similarity to those racing industry has been askingLast Tuesday’s announcement by the Gambling Commission that it planned to introduce “Financial Risk Assessments” – or affordability checks – for gambling customers seemed to mark the end of racing’s fierce, five-and-a-half year campaign against the policy, but there has been a further twist to the extended tale after it emerged that the culture, media and sport committee (CMS

I’ve been asked to put away the dog bed – and even my shower gel. Surely prospective buyers should know that I’ll take all my mess with me when I leaveTrying to sell a house is pretty much a once-a-decade event for me, so I shouldn’t be surprised that times have changed. When I sold my first flat in 2006, the norm was actively anti-tidy. Obviously you’d spirit away food waste and animal detritus, maybe you’d put a lid on your laundry basket, but the market was overheated; everything wa

Exclusive: Three men killed in incidents over past year allegedly involving G4S guards, who replaced in-house team after previous deathsBereaved families and politicians have raised alarm about continued killings on Del Monte’s pineapple farm in Kenya despite the company hiring G4S to replace its in-house security team after previous deaths were exposed by the Guardian.Del Monte appointed G4S to guard the farm, which is estimated to cover at least 40 sq km, the area of a small city, af

From harvests dampened by El Niño to wage and tax rises, getting coffee beans from crop to cup costs more than everDrinkers across the UK were shocked when a pint in some London bars hit £10, and now a cup of coffee is facing a similar inflationary rate. Some baristas are now charging £6.50 for a flat white.Higher energy bills, inflated by the war in the Middle East, as well as government policies which have increased tax and wages, are filtering through into coffee prices, experts sai

Asian shares tumble with South Korea’s Kospi down nearly 10%Good morning, and welcome to our rolling coverage of business, the financial markets and the world economy.It’s a gloomy start to the week as attacks between the US and Iran in the Gulf continue. Tehran said it had closed the strait of Hormuz, while Donald Trump insisted the key shipping passage remained open and US officials said 20 ships were escorted through the waterway in the past 24 hours.For now, we remain hopeful that

Plans specify tolls must not be compulsory, as US officials urge Iran to make public statement that strait is open and that shipping can safely passEurope is studying proposals that may allow the charging of navigational fees in the strait of Hormuz so long as the tolls are not compulsory and have the support of the UN agency that regulates maritime transport.Britain’s deputy prime minister, David Lammy, said the imposition of compulsory tolls would be disastrous. But some of his cabin