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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Child who ate smuggled-in homemade sandwich kicks off latest skirmish over private resortsAs lunchtime approaches at Il Tirreno, a private beach club in Montalto di Castro on the Lazio coast, Beatrice Bordo, sitting in the shade of a blue umbrella, unwraps a slice of pizza.A pranzo al sacco, or packed lunch, has become the latest skirmish in Italy’s long-running beach disputes after a woman was confronted over the clandestine consumption of a homemade sandwich at a private establishmen

Brent crude dips slightly below $78 a barrel; most Asian stock markets bounce backBritain’s second-biggest drugmaker GSK has also taken a hit from recent drug failures.The Californian biotech Alector has said that GSK has ended their neuroscience collaboration covering ​two experimental antibody drugs, after both drug candidates suffered setbacks in clinical trials.The CARDIO-TTRansform trial was designed to examine the role of Wainua, a gene silencer treatment, on top of today’s stand