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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Svetlana Grković says she grabbed her husband’s legs while he was ‘outside up to his chest’ for two minutesRyanair passenger almost sucked out of window during flightRyanair has axed family seating policy – but kids’ fees add upA woman who saved her husband from being completely sucked out of a Ryanair plane mid-flight has said she thought as he held on to his legs: “If we die, we die together.”Ljubisa Karović was sucked out headfirst on the flight on Friday after an engine failure res

Roaming charges also scrapped and trading terms continue for medicines, cars, art, jewellery and other goodsBritish nationals can expect shorter passport queues at Swiss airports and border crossings after a £5.2bn trade deal was sealed by Keir Starmer, likely his last big international agreement as prime minister.As part of the deal they will be able to use e-gates from later this year, starting with exit checks at Zurich airport and with Basel and Geneva, a leading airport for busine