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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Civil liberties groups say Facewatch system in stores such as Sainsbury’s and B&M is ‘dangerous escalation’Facial recognition technology in shops will soon alert police in real time to the presence of serious offenders, with civil liberties groups warning of a “dangerous escalation” towards surveillance and criminalisation in the retail sector.Facewatch, a facial recognition system used by more than 100 businesses including Sainsbury’s, B&M and Spar to monitor thieves, said it

Regulators say Facebook and Instagram features such as autoplay and infinite scroll contribute to ‘compulsive use’EU regulators have accused Meta, the company behind Facebook and Instagram, of failing to tackle the risks of its “addictive design” on the physical and mental health of users.In an official charge sheet against Meta released on Friday, the European Commission said features such as video autoplay and infinite scroll, which provides an endless stream of content, “shift the b

Instagram users should check privacy settings after rollout of new Meta AI image generator, advocates warnMeta has sparked blowback from privacy advocates for allowing its new AI image maker to generate photos of users with public profiles by default.Users of Meta’s Muse Image AI tool, released Tuesday, can tag public Instagram profiles and generate pictures that pull from faces of people featured in these social media posts. Instagram users are not notified when their posts are integr