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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Around the world, climate-sceptic parties are exploiting floods and fires to make political capital. Without urgent changes, this deadly spiral will continueRecent unprecedented heatwaves in the UK may have killed thousands of people. Children are suffering in overheating schools. NHS trusts are straining under record-breaking demand. This all comes after climate extremes have even affected national security, with three of Britain’s five worst harvests coming since 2020, impairing food

I’ve been asked to put away the dog bed – and even my shower gel. Surely prospective buyers should know that I’ll take all my mess with me when I leaveTrying to sell a house is pretty much a once-a-decade event for me, so I shouldn’t be surprised that times have changed. When I sold my first flat in 2006, the norm was actively anti-tidy. Obviously you’d spirit away food waste and animal detritus, maybe you’d put a lid on your laundry basket, but the market was overheated; everything wa

From harvests dampened by El Niño to wage and tax rises, getting coffee beans from crop to cup costs more than everDrinkers across the UK were shocked when a pint in some London bars hit £10, and now a cup of coffee is facing a similar inflationary rate. Some baristas are now charging £6.50 for a flat white.Higher energy bills, inflated by the war in the Middle East, as well as government policies which have increased tax and wages, are filtering through into coffee prices, experts sai

One manager expects takings to treble during England’s semi-final with Argentina on Wednesday; while national sales are up 10%The beleaguered pub sector is getting a boost from England’s World Cup run, with some landlords reporting roaring sales as anticipation builds for a bumper night on Wednesday for the semi-final clash with Argentina.Lisa Mayall, the manager of the British Oak in Kingswinford near Dudley in the West Midlands, was jubilant after England’s 2-1 win against Norway on

People in Thornton-Cleveleys want answers on the impact of widespread contamination around the chemical plant“Everything I wanted was finally coming to fruition. A house, a change of job and getting married,” says Liz Hurst, looking out to sea on a hot evening in Blackpool.“But then all of a sudden, everything was put on hold.” Fifteen years ago, Hurst was diagnosed with kidney cancer aged 32. Continue reading...

Our new PM will be hit by multiple crises when he enters No 10. Success or failure will depend on the decisions he makes in first 100 daysOn the day the new prime minister steps into No 10, the heap on his doormat will be ceiling-high with missives imploring, advising, warning and counselling. No doubt there will be many pearls of wisdom and some bad ideas too. Each one will involve getting or spending money, decisions for his first totemic 100 days.It so happens that his first day, 20