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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

New Trump administration rules would undermine longstanding research practices. It’s death by a thousand cutsA politician who aims to gradually privatize and ultimately destroy an institution funded by tax dollars – say, a public school system or public transportation network – may choose to do so by strategically disinvesting resources from that institution until it becomes barely functional, leading users to look elsewhere to meet their needs. Eventually, the user-base of the public