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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

The long-running series in which readers answer other readers’ questions on subjects ranging from trivial flights of fancy to profound scientific and philosophical conceptsThis week’s question: Why is there no rugby culture in Germany?I would like to know why we build solar farms over green space, when we could just put them over massive car parks as a popular current internet meme suggests. Chris, MiddlesbroughSend new questions to [email protected]. Continue reading...

The former England midfielder is everywhere at this World Cup, having reached a popularity in the US other Brits have rarely achievedWatch US television for any length of time and the endless spume of adverts will eventually separate into three distinct types.The first are adverts for units of generic food-substance, each one essentially the same hand-sized grenade of glossy and salted micro-minced matter; but each also with its own industrialised repertoire of colours and noise and pa

His byelection stunt shows he is clearly rattled by a perilous position. Wildcards rarely endure: his future is behind himBritain’s politics was never so weird. First, the people of Makerfield choose who should be the new prime minister. Now the people of Clacton are to confirm the man who is currently his most popular challenger. Nigel Farage’s Reform UK is still running ahead of all other parties, and he is ahead of all other current leaders. It would be foolish to underestimate him.