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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Guardian analysis found the removals coincided with the Trump administration’s push to weaken efficiency rulesAs millions of Americans prepare for another brutal heatwave, it’s now harder to find information about ways to stay cool while saving energy and keeping utility costs down.At least 1,662 department of energy webpages offering guidance on protecting the electrical grid during heatwaves have gone dark as of 3 July, according to a Guardian analysis of a list of deleted URLs provi