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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Ethics and integrity commission chief says overhaul is crucial to help restore trust in standardsAll lobbying of government ministers, aides and senior officials should be publicly declared – from WhatsApp chats to party conference meetings – in a fundamental shake-up of transparency laws, the government’s ethics watchdog has said.A review led by Doug Chalmers, the head of the ethics and integrity commission, has called for a new register to highlight who is lobbying, which policies th