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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Readers respond to an article about a woman who was hit by a child on a Lime bikeThe case of Jane Ouartsi is horrific, but not surprising to many disabled people who move around central London and know how quickly careless riding can become dangerous (‘I felt my spine and body split’: the woman who was hit by a child on a Lime bike – and denied compensation, 7 July).I am a powered wheelchair user in Westminster. I support cleaner streets and fewer car journeys, so I am not opposed to e