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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Guardian analysis found the removals coincided with the Trump administration’s push to weaken efficiency rulesAs millions of Americans prepare for another brutal heatwave, it’s now harder to find information about ways to stay cool while saving energy and keeping utility costs down.At least 1,662 department of energy webpages offering guidance on protecting the electrical grid during heatwaves have gone dark as of 3 July, according to a Guardian analysis of a list of deleted URLs provi

Exclusive: Move comes as allies of Andy Burnham work on proposals to take water companies into public controlMinisters are drawing up plans to set legally binding debt targets for England’s water companies as they look for ways to avoid another corporate failure such as Thames Water.Sources say Emma Reynolds, the environment secretary, is working on proposals that would force companies to keep their debt below certain levels for the first time or face legal punishment. Continue reading

There are far better ways to tackle climate breakdown, but successive governments have chosen to listen to the fossil fuel companies insteadThe new prime minister will be looking for money? Well, here’s £21.7bn lying on the ground. The government could cancel its deranged, disastrous carbon capture and storage (CCS) programme at no cost to public welfare: in fact, it would greatly reduce the harm we will suffer.Sorry, did I say £21.7bn? That’s the figure the government has been putting