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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Paid-for political access and threadbare regulations have helped to embed the US tech firm in the NHS – and beyond. But there is a way to free ourselvesAndy Burnham faces a lot of big decisions. But one of the incoming prime minister’s biggest early tests is what he does about the world’s “scariest company” – Palantir. The US defence and surveillance tech behemoth has a swathe of British public contracts, including, most controversially, a £330m deal with the NHS. It’s pretty clear wha

Chair criticises use of ‘VIP lane’ to prioritise PPE contracts for companies with Tory connections in damning reportBoris Johnson’s government wasted £10bn of public money with the flawed purchasing of personal protective equipment during the coronavirus pandemic, an official inquiry has concluded.The Covid-19 inquiry chair, Heather Hallett, also criticised the then Conservative government’s controversial “VIP lane”, which gave high priority for PPE contracts to companies with politica

New Trump administration rules would undermine longstanding research practices. It’s death by a thousand cutsA politician who aims to gradually privatize and ultimately destroy an institution funded by tax dollars – say, a public school system or public transportation network – may choose to do so by strategically disinvesting resources from that institution until it becomes barely functional, leading users to look elsewhere to meet their needs. Eventually, the user-base of the public

Conservationists fear more nests may have been destroyed during work on Jarrow houses by council-appointed contractorSwift chicks are feared to have been thrown into a skip during house renovations in South Tyneside, despite rules that should stop the destruction of nests.The Northern Swifts Group (NSG) was alerted to the destruction of at least one nest on Tuesday, in a street in Jarrow where houses were being renovated by South Tyneside council. Continue reading...

Cross-party group backs call last month from science and technology committee to look at alternative optionsA second parliamentary committee has urged Labour to scrap Palantir’s £330m contract with the NHS, increasing pressure on the next prime minister over government deals with the controversial US tech company.MPs on the health and social care select committee want the NHS to cut ties with Palantir and find a replacement for its system, which is supposed to unify and analyse huge am

Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.