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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Vulnerable people more at risk as research finds only half of local authority plans require cooling strategiesEngland risks constructing a new generation of “death trap” buildings that can fatally overheat unless the government tightens standards and prioritises climate safeguards, planning experts have said.Fears are growing about the plight of vulnerable people in heatwaves, with research this week suggesting that 2,700 people had died in the May and June heatwaves in England and Wal

EV owners were sent hefty PCNs but say some signs in private car parks fail to warn of fees to park and recharge carDoes refuelling your car class as parking? The answer appears to be yes if it’s an electric vehicle. Guardian Money has been contacted by several readers who were fined after charging their cars away from home.The motorists report being caught out by signs that fail to make clear that charging points are subject to parking tariffs or to store opening times. Also, the

Watchdog says about 1,700 people were affected during a price surge triggered by the Middle East crisisHeating oil customers whose deliveries were cancelled when the war in the Middle East caused a price surge are to receive compensation of up to £350 each following an investigation by the UK competition watchdog.As the crisis unfolded, the Competition and Markets Authority (CMA) said it was investigating heating oil suppliers after complaints that existing orders were being scrapped,

Svetlana Grković says she grabbed her husband’s legs while he was ‘outside up to his chest’ for two minutesRyanair passenger almost sucked out of window during flightRyanair has axed family seating policy – but kids’ fees add upA woman who saved her husband from being completely sucked out of a Ryanair plane mid-flight has said she thought as he held on to his legs: “If we die, we die together.”Ljubisa Karović was sucked out headfirst on the flight on Friday after an engine failure res

BBPA wants content definition for beer to be considered alcohol free to be changed from 0.05% to 0.5%Pubs and brewers are being prevented from capitalising on Britons’ record-breaking thirst for alcohol-free beer because of over-strict regulation, a trade body has warned.More than 64m pints of low- and no-alcohol beer is forecast to be sold over the summer, an increase of 8m compared with 2025, the British Beer and Pub Association (BBPA) said, citing the figures as proof that the categ

Operator brings in independent legal firm to look into whistleblower allegations relating to June heatwaveGreat Britain’s grid operator has brought in independent investigators to look into accusations that its staff were involved in a cover-up over the power system being at a greater risk of blackouts during the heatwave.The government-owned energy system operator will face the scrutiny of an external legal firm after a whistleblower claimed that control room staff were warned against

I’ve been asked to put away the dog bed – and even my shower gel. Surely prospective buyers should know that I’ll take all my mess with me when I leaveTrying to sell a house is pretty much a once-a-decade event for me, so I shouldn’t be surprised that times have changed. When I sold my first flat in 2006, the norm was actively anti-tidy. Obviously you’d spirit away food waste and animal detritus, maybe you’d put a lid on your laundry basket, but the market was overheated; everything wa

Conservationists fear more nests may have been destroyed during work on Jarrow houses by council-appointed contractorSwift chicks are feared to have been thrown into a skip during house renovations in South Tyneside, despite rules that should stop the destruction of nests.The Northern Swifts Group (NSG) was alerted to the destruction of at least one nest on Tuesday, in a street in Jarrow where houses were being renovated by South Tyneside council. Continue reading...

Ministers consider bringing e-cigarette laws in line with tobacco as data shows 20% of teenagers have tried vapingVapes could be sold in plain packaging as part of a range of proposals to stop them being marketed to children.The UK-wide plans also include limiting device colours to white, black or grey, and keeping vapes out of sight in shops, according to the Department of Health and Social Care. Continue reading...

Plan unveiled for ground 350 metres from Old TraffordWorking cost of stadium previously stated as £2bnManchester United have said their proposed new 100,000-capacity stadium may lead to further debt being loaded on the club but insisted it will be “a sanity, not vanity project”.Plans for United’s new home were unveiled on Thursdayand showed it would be built 350 metres north-west of the current Old Trafford. The club are about £1.3bn in debt and in March 2025 Omar Berrada, United’s chi

Airports have had to use gazebos to shield passengers from sun as they wait to be processed, says Alexander ZinellThe boss of 14 Greek airports has called for a serious overhaul of the EU’s new border checks, after being forced to erect gazebos for passengers to cope with queues.The chief executive of Fraport Greece, Alexander Zinell, joined a growing chorus of critics calling out “fundamental flaws” in the entry-exit system (EES), which requires non-EU passengers to have their fingerp