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O caos do programa gerenciado pela Capita deixou algumas pessoas aguardando até um ano pelos pagamentos. O governo admitiu que servidores civis aposentados foram prejudicados pela decisão de terceirizar o esquema de pensão, com alguns em dificuldades financeiras.

Outsourcing firm counts cost of failures that left retired UK civil servants without an income for monthsCapita has revealed that the bill for cleaning up its mess at the crisis-hit Civil Service Pension Scheme could wipe up to £40m off annual profits – a day after its chief executive apologised to MPs for a “very poor service”.The company had faced a grilling at a Commons committee hearing on Wednesday, with its chief executive Adolfo Hernandez repeatedly apologising for failures that