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Fining errant corporations is welcome – but when consumers are also getting shaken down on their local high street, it’s time for a new and boisterous approachIt’s a story that warms the heart and lifts the soul: last week, Virgin Media was fined a record £28m by Ofcom for repeatedly preventing customers from cancelling their contracts. Its methods were insidious: deliberate call-dropping, unnecessary call transfers and constantly putting customers on hold. For anyone who has experienc

Repeated heatwaves, driven by climate crisis, have raised need for guidance as workers struggle to cope Mayor of London Sadiq Khan is backing calls for a maximum workplace temperature as pressure grows on the government to protect workers from the impact of repeated heatwaves across the UK.The extreme heat, driven by the climate crisis, has left people struggling to cope as temperatures in some workplaces climb above 40C, causing thousands of schools to close, and hospital and transpor

Vulnerable people more at risk as research finds only half of local authority plans require cooling strategiesEngland risks constructing a new generation of “death trap” buildings that can fatally overheat unless the government tightens standards and prioritises climate safeguards, planning experts have said.Fears are growing about the plight of vulnerable people in heatwaves, with research this week suggesting that 2,700 people had died in the May and June heatwaves in England and Wal

Exclusive: Work and pensions secretary signals possible reform to welfare as ministers await key reviewsLabour must stop “simply writing a cheque” for health and disability benefit claimants and will provide more job support instead, the work and pensions secretary has said.Pat McFadden said the government was preparing to launch a renewed effort at welfare reform with a focus on encouraging more people with health conditions to get into work and off benefits. Continue reading...

Watchdog says about 1,700 people were affected during a price surge triggered by the Middle East crisisHeating oil customers whose deliveries were cancelled when the war in the Middle East caused a price surge are to receive compensation of up to £350 each following an investigation by the UK competition watchdog.As the crisis unfolded, the Competition and Markets Authority (CMA) said it was investigating heating oil suppliers after complaints that existing orders were being scrapped,

In the UK, these scams have become an epidemic, rising 147% between January and March, compared with the same time last year. Why are they suddenly so common? And what can you do if you’re charged thousands for a quick, easy job?Sarah was alone in her flat with her three-month-old baby when a man put a card machine in her face and demanded she pay £2,209. A few hours earlier Sarah, 30, had been for a walk with her daughter when it dawned on her that she had left her keys at home. She d

Lawsuit filed by dozens of employees says people who took maternity or disability leave were disproportionately selected for layoffsDozens of Meta employees have sued the social media company over claims that it used artificial intelligence tools to tag workers for mass layoffs. The workers allege that those AI tools targeted them after they asked for protected or maternity leave or disability accommodation.The lawsuit, filed Monday in federal court in the northern district of Californ

One social media user described the opening of its first outlet in Monterrey as ‘like the dog teaching a duck to fly’A US chain’s plan to sell its version of Mexican food to Mexicans with a first branch south of the border has prompted bemusement, skepticism and anger among local people.Chipotle Mexican Grill, known for its customisable burritos, tacos and bowls, has more than 4,000 locations worldwide and announced on Tuesday that it was expanding into Mexico in what it described as a

Around the world, climate-sceptic parties are exploiting floods and fires to make political capital. Without urgent changes, this deadly spiral will continueRecent unprecedented heatwaves in the UK may have killed thousands of people. Children are suffering in overheating schools. NHS trusts are straining under record-breaking demand. This all comes after climate extremes have even affected national security, with three of Britain’s five worst harvests coming since 2020, impairing food

Ofwat investigated supplier over supply interruptions, customer failings and for breaching its licenceSouth East Water will pay £30.5m after a series of supply interruptions, customer failings and for breaching its licence, regulator Ofwat has confirmed.The watchdog said the redress package concludes three investigations into the supplier and includes a previously proposed £22m fine for water supply failures between 2020 and 2023 affecting more than 286,000 people. Continue reading...

Despite spending increase in June, Barclays says most people still pessimistic about economyRelentless sunshine and the World Cup coaxed consumers to spend more on beer and online shopping last month, with purse strings expected to remain loose as England fans gear up for Wednesday’s semi-final.Most people remain pessimistic about the UK economy, according to data from Barclays Bank based on debit and credit card transactions. Continue reading...

I’ve been asked to put away the dog bed – and even my shower gel. Surely prospective buyers should know that I’ll take all my mess with me when I leaveTrying to sell a house is pretty much a once-a-decade event for me, so I shouldn’t be surprised that times have changed. When I sold my first flat in 2006, the norm was actively anti-tidy. Obviously you’d spirit away food waste and animal detritus, maybe you’d put a lid on your laundry basket, but the market was overheated; everything wa